IH-James
05-06-2004, 10:22 AM
ThePlanet recently experienced a short period of network congestion. The official event report is shown below:Network Event Report
June 3, 2004
Summary: This afternoon at approximately 6:20pm CDT, We experienced an issue with our DWDM system between Equinix and DLLSTX2. Engineers were bringing up a new wavelength on the system, and when the wavelength was enabled all circuits across the system lost continuity. The transport system reported no errors even though all circuits being transported across the system were showing down on the terminating equipment. Engineers disabled the new wavelength once the problem was detected, and network connectivity across the transport system was restored at 6:27pm CDT.
Future Mitigation: Engineers are working with the DWDM system vendor to determine the root cause of the problem. If future work is required that could cause downtime, we will make every effort to notify all customers at least 72 hours before the work is performed.
DWDM is short for Dense Wavelength Division Multiplexing, an optical technology used to increase bandwidth over existing fiber optic backbones.
We are sorry for any inconvenience this event may have caused.
Regards,
June 3, 2004
Summary: This afternoon at approximately 6:20pm CDT, We experienced an issue with our DWDM system between Equinix and DLLSTX2. Engineers were bringing up a new wavelength on the system, and when the wavelength was enabled all circuits across the system lost continuity. The transport system reported no errors even though all circuits being transported across the system were showing down on the terminating equipment. Engineers disabled the new wavelength once the problem was detected, and network connectivity across the transport system was restored at 6:27pm CDT.
Future Mitigation: Engineers are working with the DWDM system vendor to determine the root cause of the problem. If future work is required that could cause downtime, we will make every effort to notify all customers at least 72 hours before the work is performed.
DWDM is short for Dense Wavelength Division Multiplexing, an optical technology used to increase bandwidth over existing fiber optic backbones.
We are sorry for any inconvenience this event may have caused.
Regards,