IH-James
30-04-2004, 10:12 AM
If you are using an e-mail client such as Outlook or Outlook Express and are unable to send e-mail (SMTP) using our server, please try the following:
1. Go to MS-DOS Prompt (also known as Command Prompt). In Windows XP you can go to Start > Run, type "cmd" and hit enter to achieve this. Nearly all verions of Windows have this under the Start > Programs > Accessories menu as well.
2. Type "telnet mail.yourdomain.com 25" (be sure to enter your own domain).
3. Hit enter and let it run, it may take a few seconds depending on the results.
If you get a connection failed on port 25 then that means that your ISP has blocked the SMTP port (many ISPs do this now a days to help curb spamming). Your only option at this point is to use your ISPs SMTP server to send e-mail. If you did not get this error then we've eliminated one possibility. Read through the rest of the FAQ and of you are still unable to find a solution please feel free to submit a trouble ticket with all of the necessary information.
1. Go to MS-DOS Prompt (also known as Command Prompt). In Windows XP you can go to Start > Run, type "cmd" and hit enter to achieve this. Nearly all verions of Windows have this under the Start > Programs > Accessories menu as well.
2. Type "telnet mail.yourdomain.com 25" (be sure to enter your own domain).
3. Hit enter and let it run, it may take a few seconds depending on the results.
If you get a connection failed on port 25 then that means that your ISP has blocked the SMTP port (many ISPs do this now a days to help curb spamming). Your only option at this point is to use your ISPs SMTP server to send e-mail. If you did not get this error then we've eliminated one possibility. Read through the rest of the FAQ and of you are still unable to find a solution please feel free to submit a trouble ticket with all of the necessary information.